trainings
Our trainings
We offer more than 24 training courses with our expert team, providing hands-on training and certifications recognized worldwide. Join our trainings and improve your skills
Workshop Management
Duration: 2 working days
Price: 300 €
Overnight stay: 35 € (sa doručkom)
* Lunch and accompanying literature are included in the price.
** There is currently no appointment for this training. If you would like to attend, please register so that we can organize appointments in the near future.
I’m interestedWhat will you learn?
How to optimize and improve service work processes. How to design, evaluate and analyze the possible offer of new services in the service?
Why is this important?
Communication between the one who provides the service and the one who wants to use those services is the first step in leaving a professional impression and a positive reaction of the potential customer. Good process organization within the service itself significantly increases efficiency and reduces business costs. Constant customer care and constant improvement and expansion of services is a condition for survival on the market.
How will this training improve your work?
Customer expectations are getting higher, and vehicles are getting more complex, which makes servicing more and more difficult. The job of service management is not only to meet, but also to exceed customer expectations, while at the same time organizing all processes and monitoring all parameters of the service itself. Good organization and adequate monitoring of all processes in the service is the basis of good and successful business.
Training content
The training is designed as a combination of lectures, dialogues and practical exercises in which various possible situations in the service are found and possible problems of work and organization of the service are analyzed.
Theoretical part (100%)
– Procesi u radionici;
– Zakazivanje servisa;
– Prijem vozila;
– Aktivni prijem vozila i check lista;
– Radni nalog;
– Raspodela rada u servisu;
– Dijagnostika;
– Praćenje i evaluacija performansi servisa;
– Efikasnost;
– Produktivnost;
– Optimizacija rada;
– Komunikacija sa strankom u raznim procesima;
– Predaja vozila;
– Praćenje vozila.